I love that i love my job - Anonymous employee Booking.com Employee Review

5.0
7 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I was in the lucky position to have been offered 2 jobs at the same time, Rentalcars.com and another company. I used Glassdoor and read so many reviews on both companies to help make my decision and i am 100% confident that i made the correct choice. I love that there is a casual dresscode - no need to spend extra money on clothes you only wear for work. Free breakfast Free fruit Free hot drinks 2 annual staff parties with free bar :) Diverse working enviroment. Relaxed atmosphere - left to get on with your work. Regular company meetings where we get knowledge about the buisness, what went well, places from improvement and the new plan going forward. Staff perks and discount app Perkbox Location

Cons

It is a fast paced enviroment at times but sometimes changes occur and and there is a feeling that there may have been breakdown in communication as it can feel like people don't know what they are doing or what is fully expected of them. The first 2 weeks of training in the classroom is very good and you learn a lot quickly, then you are just thrown into the phones, email, livechat and it can be overwhelming. There needs to be something between classroom and on the job training because although staff are available for support you loose confidence that has been built up in the class room and can feel out of your depth. Sometimes it can feel that some management are quite 'clicky' which makes it difficult if you feel you are not getting enough support and need more help. Dispite the cons listed i still feel i made the correct decision joining Rentalcars.com and i love my job. There are

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Booking.com Response
8y
I love the fact you love your job too - that's how we want everyone to feel everyday so thanks for your feedback. As it happens we have been looking at the induction for new customer service colleagues and are about to launch a brand new approach from Feb 18 so I hope we can address many of your concerns. I hope over the next year or so you will see the efforts we are making to become an even better place to work. Thanks Ryan

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CEO approval
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Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 June 2026
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CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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