Respect yourself, don't apply for the London office - Customer Service Booking.com Employee Review

We take reviews like yours very seriously, so thank you very much for bringing your concerns to our attention. We have a zero-tolerance policy on the illegal behaviour that you mention, so we would appreciate it if you would email our Head of People or any HR Business Partner with more details if you have them in order for us to investigate further and take action if required. We’re concerned to hear about your experiences with inappropriate behavior in particular. We want to investigate this further as it does not align to our core values. If serious situations like this occur, we encourage employees to connect with their HR Business Partner or our Head of People directly, so if there is any wrongdoing we can address these problems quickly and take direct action. Please do get in contact with us if you have more information. As you know we operate a non-retailiation policy to anything reported to us and will treat any information confidentially. We want all our team members to belong to a welcoming and productive environment, and everyone should expect to feel safe at Booking.com. You can also always call our 24 hour confidential Compliance Hotline any time you or your colleagues spot anything that is against our policy. At Booking.com, we want everyone to do their best work, and that means every individual needs to feel supported, so we're also sorry to hear that you have had challenges with the targets. We appreciate that you’ve shared helpful advice for management. Thanks again for bringing these points up and helping us improve as an employer. Many thanks, The People Team at Booking.com