Run away! - Partner Support Booking.com Employee Review

The previous comments on the London office are sadly true. Management can at best be described as unprofessional or inexperienced and lacking people skills. In many cases though it actually seems they lack basic common sense or humanity. Agents are expected to work incessantly like robots and are judged not by the quality of their work but if they are late a couple of minutes from lunch or they take their break a bit later than schedule because stuck in calls. The company allows 15 minutes of flexibility with the start/end of your shift timing as well as 10 minutes a day off the phone extra for bathroom breaks or any other personal matter. However some London TL's produced a cringeworty video in which it appears that, even though those things are allowed by the company, it's strongly suggested not to be done as it affects "adherence" and at a certain point it was actually hinted people can train their bladders so as not to need the toilet often!!!! Weekly results are posted online and written on whiteboards on the walls for everyone in the office to see what could be seen as "naming and shaming" practice as effectively nothing is done by TL's to assist agents who need improvement. The internal recruitment process is flawed, with very unclear standards and definitely in favour of people who are friendly with management regardless to their actual skills. This is quite sad as there are talented and experienced people in the office who could do a much better job if given the change. Also the company pretends to be open to suggestions however if someone points out that things could be improved or done differently they are branded as having a negative attitude. And let's not even get started on the many errors made by other departments... Toxic environment can describe the place