Customer Service Executive - Customer Service Booking.com Employee Review

It’s almost impossible to take day off during summer as it’s the busiest time of the year. Stresfull work, customers do not respect you, neither some of your colleagues Mamagement is talking about amazing values that exist only in their mind. The only thing that matters are Numbers. You are under the pressure all the time, forced to be on the phone all the time without any break between each phone (you have only 20 seconds break) KPIs are difficult to achieve and numbers is the only thing that matters for management. They do not care about emoloyees or customers. While you are forced to achieve all KPIs and to be productive all the time without even toilet break, your team leaders are having fun Behind your back talking jokes. If you would like to be promoted, you have to know correct people. Otherwise nobody cares about what your contribution is. If you want to earn good money, you have to work weekends or till very late.