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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      I was a guest service executive. All day you have to be answering calls or emails about complaints. - Guest Service Representative Booking.com Employee Review

      1.0
      31 July 2018
      Guest service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits are great and the salary as well is good compared to other call centres

      Cons

      Lack of support from management. No room for self- expression. They don’t like you once you open your mouth and express your opinion

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 June 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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