Pros
The pay and benefits are great. The free fruit and discounted food items are awesome and most of the employees are hardworking and kind. It’s not a bad company overall
Cons
1.All of the on-site Team Leads (literally all of them) that direct the employees are corrupt, two-faced, and cliquey, preferring to cause unnecessary drama and spread rumors instead of supporting and directing their subordinates. Few are ever available because they’re always stuck in meetings if they’re not making false accusations toward those they dislike for no reason, often lying to and bullying perfectly good workers into quitting, which only adds to the company’s astronomical turnover rate. The job is doable if you work hard and try not to take other people’s words on the phone too seriously, but the management makes going to work a living hell. 2. There is no real procedure for protecting oneself from harassment and those who do so are punished far too severely. 3. Employees are constantly belittled for not doing better at satisfying guests when the job consists mainly of handling customer complaints, being yelled at or bullied and harassed by angry guests over the phone. The most your work/effort is celebrated is when you get put on a tv slideshow next to the bathroom for perfect attendance or a good customer review once a quarter. 4. The senior specialists that you’re required to call for assistance or approval have a tendency in some offices to be condescending and egotistical. Many will continuously talk over you and refuse to help if you’re new or untrained in complaints, some will go as far as to instruct you to do things that are against company policy and sometimes even the law. Senior specialists aren’t always useless and unhelpful, but a great deal of them are not properly trained, checked on by management, or given proper feedback by anybody that matters.
