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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Not recommended - Customer Service Executive Booking.com Employee Review

      2.0
      21 Nov 2018
      Customer service executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Free food and drinks Freaky Friday events every month

      Cons

      Lots of KPI's (Key Performance Indicators) - you will only get judged by that, not the actual quality of your customer service No one cares about the customers, even though they claim that Strict protocols to follow No Opportunity to meet people Fake People

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      2d
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      4 June 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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