Pros
Salary + bonus was good (at least by Spanish standards), but at the expense of your nerves... When the work was unbearable, they pretended to be so cool and nice by giving the employees ice cream, or popcorn, or setting a photo booth. I would have preferred to get more money instead of all that crap. Every year they take most of their employees to Amsterdam for their Christmas Party and give an expensive Christmas present.
Cons
This company overexploits its employees. The workload is impossible. I was on the Spanish line and we had to take calls not only from Spain but from the whole Latin America. Call after call after call during 8 hours a day. I have seen several times girls crying at work because they were so stressed. You have like 10 minutes during the day to go to the toilet or get some water, every minute counts, and is totally controlled by the phone system. One minute late will affect your quarterly bonus! Same with sickness leaves. All they care about is getting more and more clients (hotels) without even giving them a training on how the platform works, it translates on more work for the customer service agents.
