If you're thinking about it.. think twice - Customer Service Specialist Booking.com Employee Review

1.0
11 June 2019
Recommend
CEO approval
Business outlook

Pros

Some benefits (discounts and refunds), diverse environment, occasional freebies

Cons

The company has evolved into a quantity-oriented rather than quality-oriented one. All that matters is how many customers it gets, and the result is that us employees were treated like robots. The pressure is unbearable (which is also why I left) and the overall treatment is quite dehumanising. Forget about holidays, as you won't get to plan them anymore.. the company is the only one who decides when you can go on holiday, IF you can! Career development is almost impossible, unless you know the right people and unless you kiss those people's feet on the daily. There's no such a thing as merit recognition. Communication between employers-team leaders-management is basically non existent: orders are bestowed from above and those below are simply expected to obey.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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