Not worth your time - Customer Service Booking.com Employee Review

1.0
12 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Free Breakfasts, initial training was good!

Cons

Once you're placed in the call center, you are faced with many issues that you were not prepared for and training sessions are canceled on a regular basis. Part of the issue is that the interpretation of the 'terms' change so often that it feels like you really rip off the customer on most phone calls. Managers do not really care and the shifts are awful.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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