Major issues under the surface - Anonymous employee Booking.com Employee Review

2.0
16 Feb 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

its not the worst place ive worked. The company has lots of cash and will probably always be a big player in Europe, although it faces major competitive threats abroad. Thinks of itself as a global player, but quickly becoming more of a regional one.

Cons

While the company claims to be data driven, the culture is more consensus and relationship based rather than metrics and performance driven. Data is still always part of the conversation, but it isn’t used intelligently - at least not very often. There is a strict hierarchy with those in HQ above all the rest in power and authority - although usually not in intelligence. If you work with HQ, you will have to spend a lot of time sucking up to your peers and superiors in Amsterdam. While the company preaches diversity, this exists mostly at the lower levels. At the end of the day its a Dutch company and that cultural identity supersedes everything else - even performance and common sense.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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