Respect for employees is totally absent - Customer Care Specialist Booking.com Employee Review

1.0
19 Aug 2020
Recommend
CEO approval
Business outlook

Pros

Nice office environment Cool colleagues Work Council available for any kind of consultation Canteen accessible for everyone (despite the quality of the food) Fresh fruits every 2 days

Cons

The management team is the worst ever. They are only concentrated on money and don't care at all about the people. There were 2 offices in Berlin, one of them was underperforming so instead of working on people skills they have decided to completely close one office leaving at home 280 employees! There is no care at all for people working there 8 hours answering to phone calls (mostly) from angry people and without any break. They push a lot on kpis without listening to the worker requests and/or suggestions. Also, for 2019 and 2020 there will no be any salary increase. The management has said that it's the Work Council's fault but it's not the truth. They always try to blame the Work Council only because it exists but this means that they are aware of all the illegal things that they do. I'm completely attonished!!! Also, now with the Corona crisis they have decided to cut 25% of the employees from all over the world but the super high salaries of the top managers have not been modified.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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