OK, but not much more than that. - Customer Service Executive Booking.com Employee Review

2.0
8 Sept 2014
Recommend
CEO approval
Business outlook

Pros

Free fruit and water Free dinner Company presents every now and then Fabulous co-workers

Cons

The training is nice and thorough, even though it does make you feel like they are trying to brainwash you from the beginning. Really hard to advance within the company regardless of the skills you bring with you. The team leaders seem like Stepford Wives: nice and caring in a really creepy, fake way. The vacation setups are horrible: you usually have to ask for vacation days at least 3 months in advance and you will probably never get more than two or three subsequent vacation days because the software they use to allocate vacations just wont let you. Theres a crazy amount of pressure on you to perform, even when you are well above the goal they have set for you. They do offer you a lot of great things: free lunch, freebies, fruit etc, but once youre working for them you know why: the pay is barely above minimum wage and you have to deal with the hierarchy, high expectations (to get bonuses) and plenty of overbookings and demanding customers on a daily basis.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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