Poor management - Account Manager Booking.com Employee Review

*Management that has never managed before and should never manage. If you accept a position here, be prepared to lose some self-worth as management expects colleagues to be fully skilled upon hiring. One office just opened and has seen every employee turn over except for ONE manager (who might be part of the problem). *Poor work-life balance. My favorite quote from a colleague: "I've always been an expert at time management until I got to Booking." You are told to change direction daily and to avoid your emails in order to complete other tasks. At the end of the day, you have 70+ emails from hotels and no time to enjoy your own life. *One pillar is "Keep the Customer at the Center of Everything You Do," but the offices do not walk the walk. A hotel will email asking for assistance, but you can get to it because you're doing a hundred other things. You are told not to answer the phone, but to continue calling and harassing hotels to meet your goals. Others can wait until these goals are met. The bottom line is the center of everything the hotels department does. *No training- At some point the training department was cancelled all together, so new colleagues are trained in office and pretty much thrown to the wolves. You will get in trouble for something you didn't even know was your job and that you had never even seen before. I hear that there used to be full training before you even got to the local offices. Now it's the blind leading the blind. *While there, they cancelled a position. I mean, told forty something people that their job would not exist in 3 months and to figure out what they want to do next. How does this make employees feel valued when their job is gone in a blink of an eye? Worst part is, this was a management position and the folks in the jobs were some of the most admired and trusted associates. All gone now. *They keep the salaries low and tempt you with bonus' that end up being unobtainable. They even decide to change the bonus with 10 days left to the quarter!