Pros
- Shift flexibility - Competitive pay - Office environment/appliances
Cons
- Favoritism - (Team leads) do nothing - occasionally email the team - and stays hours away from their desks - The drama and gossip is insane here, if you go out with a coworker- the next day the whole call center (+400 people) will be knowing - Team leads have their own little clique and do not assist you to develop as they fear competition to lose their jobs - If your not "close" or if you don't like your Team leader or Operations Manager you can forget about applying for an internal promotion - Team leaders will share any personal information about you with other leaders from their team members, its like a soap opera - If you commit a mistake, you will be known for it and management will never forgive you and it will stay on your "file" forever
