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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      It's a job. Used to be a lot better before they got greedy. - Customer Service Executive Booking.com Employee Review

      3.0
      16 June 2015
      Customer service executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent office environment, Amsterdam trips, nice benefits.

      Cons

      Favoritism, unreasonable goals, work overload for such a low pay. You only get promoted if you play the management-puppet game, not really about your job experience or how you do your job.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 June 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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