A just ok job - Customer Service Representative Booking.com Employee Review

3.0
27 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Nice team atmosphere and very helpful colleagues + the opportunity for overtime

Cons

Micromanagement and high stress with the volume of work plus the bad treatment from customers

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Booking.com Response
1y
Thank you for sharing your observations with us. It is wonderful to hear that you have experienced a nice team atmosphere with helpful colleagues at Booking.com, along with the opportunity for overtime. However, we understand your concerns about micromanagement, high stress due to the volume of work, and challenging interactions with customers. Your feedback is invaluable to us, and we're dedicated to fostering a positive work environment where everyone feels supported and respected. If you have any further insights or suggestions on how we can address these challenges, please feel free to share them with your manager or HR representative. The Booking.com team

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
6d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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