Good but not enough - Customer Service Professional (CSP) Booking.com Employee Review

Thank you for taking the time to share your experience at the company. We are glad to hear that you appreciate the workplace environment and your colleagues, as well as the training programs and the hybrid work-from-home policy. However, it is unfortunate that your overall experience is not good enough at this moment. Your feedback regarding bonus requirements, the compensation and workload as well as schedule changes or overtime work is important to be aware of. Please know that we are actively working with local management to improve policies. Therefore, we encourage you to discuss the various topics related to the work processes with your manager or HR representative as it is important to create a better working environment for all our employees. We hope your experience will improve soon. Thank you again for sharing your experience and feedback. The Booking.com team