bad experience - Customer Service Agent Booking.com Employee Review

1.0
5 June 2024
Recommend
CEO approval
Business outlook

Pros

fantastic colleagues, multi-culturel, lots of laugh

Cons

terrible company with strange kind of approach, all about taking money as much as they can

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Booking.com Response
1y
Thank you for sharing your honest review here on Glassdoor. While we are glad to hear that you appreciated your colleagues and the multicultural workplace environment, it is unfortunate that your experience with the company does not reflect the values of our company. In case you would like to report an issue, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline. The reports are investigated thoroughly, as it is important for us to create a rewarding career experience for all our employees. The hotline is available to former employees as well. We wish you the best with your career. The Booking.com team

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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