not as great as they make it look - Customer Service Executive Booking.com Employee Review

I am currently working in the London office as customer service of Booking.com and i can say that the job is just boring and the office very badly managed. Bad management: they promise and they never keep the word. If you ask for a shift change it takes months of maybe, perhaps and will see.....when a strict yes or no would me more appreciated. They are obsessed with people being late if you are late even for 1 min to log into the system count as lateness after 3 times you are out ( this count also for breaks and lunch) you can't have breaks when you want and technically you can't go to the toilet the first and last hour of your shift but they don't tell you this straight they "suggest you" to not go. They are busy the company is huge therefore they expect you to take av. of 60 calls per day. When you are on ready every day your phone keeps on ringing and you have to be fast they measure you performance per hour you can't be too slow. Activities in team huddles are activities for 2 years old they keep on repeating the same things do the same game until your brain is completely gone.