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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Not for me - Customer Service Executive Booking.com Employee Review

      3.0
      27 Dec 2015
      Customer service executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Good opportunities to socialise. Free meal on shift. Multicultural environment.

      Cons

      10 minutes of personal time (I.e. toilet breaks) for the whole day. Customer service not as important as they make out. Call centre environment can grind you down. Managers and team leaders reward their favorites. Popularity over productivity.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

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      Booking.com Response
      1w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      4 June 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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