NO CRITERIA AT BOOKING.COM - Complaints and legal Manager Booking.com Employee Review

1.0
5 Oct 2024
Recommend
CEO approval
Business outlook

Pros

I remember when I applied for the senior position at the company. It was a role I had been preparing for extensively, honing my skills and gathering experience that I believed would allow me to excel. However, as it turned out

Cons

Qualifications Matter: They didn't give me the position of senior because I wasn't deemed qualified. This was particularly frustrating, especially since they had previously invested significantly in enhancing the qualifications of the former manager. It raised questions about what constitutes "qualifications" within the organization and whether there is a consistent standard across the board. A Confusing Decision: To add to my bewilderment, they ended up giving the same position to another manager who also lacked the necessary qualifications. This decision left me puzzled and questioning what criteria they were really using for promotions. Was it experience? Performance? Connections? The ambiguity surrounding this process led to feelings of doubt about how meritocracy truly functioned within our company. It felt like a slap in the face to see someone else step into that role without the credentials that I had worked hard to achieve. I couldn’t help but feel that my efforts and dedication were overlooked. This experience highlighted a disconnect between employee expectations and management's decisions, which can lead to disengagement among talented staff. Despite this setback, there's a silver lining: Finding Happiness in Others' Success: I began to shift my focus towards supporting my colleagues who did secure promotions. By celebrating their achievements, I found a renewed sense of purpose within my work environment. Helping others succeed not only improved team morale but also allowed me to cultivate meaningful professional relationships. In reflecting on these experiences, it's clear that transparency in decision-making is crucial for fostering trust and clarity within an organization.

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Booking.com Response
1y
Hi, thank you for your detailed and thoughtful feedback. It is great to hear that you found purpose in supporting your colleagues’ successes despite your frustrations. We recognize that transparency in decision-making is critical to building trust and fostering a sense of fairness, and we appreciate your feedback. We encourage you to have a discussion with your manager or HR representative to share your concerns and suggestions for improving the promotion process. Your input can help make a difference. The Booking.com team

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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