Not amazing, but still pretty good - Customer Service Representative Booking.com Employee Review

4.0
31 Oct 2024
Recommend
CEO approval
Business outlook

Pros

+ decent salary + lots of guidelines to help you find a solution + fairly easy to receive a bonus

Cons

- sometimes the KPI targets get unrealistic - lots of angry callers, so make sure to not take anything to heart - the bonus depends on how satisfied your callers were and whether the dissatisfaction is your fault does not matter. you can fo everything perfectly and still receive a DSAT

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Booking.com Response
1y
Thank you for taking the time to reflect on your time at the company. We are pleased to hear that you appreciated the salary, bonuses, and our training tools and programs. Your feedback regarding the internal work processes and targets is important to us and noted. Thanks for sharing your experience with us, and we wish you all the best with your future career endeavors. The Booking.com team

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
4w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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