Lack of support for new starters - Customer Service Advisor Booking.com Employee Review

Training was done remotely in a group of 20+ people. Not a lot of 1-2-1 training which made asking for help quite nerve wracking. After completed training I was put live on the phones while my manager went on annual leave. As it was fully remote I had to essentially message other teams managers for support. Customers would swear at you over the phone and latet be rewarded with discounts by managers to calm them down. Wrap-up time for calls would be monitered and questioned if deemed too long.