Pros
The products that Bose offers are a wide variety of home theater systems, headphones, and speakers. There are also some oddball inventions such as the Frames, Sleepbuds, Hearphones, and SoundWear Companion, all of which provide benefits for all kinds of lifestyle needs. The team is great and the managers are extremely friendly, and the benefits are excellent.
Cons
Bose has a lot of older customers who are not used to certain changes in technology, such as the addition of Alexa to many of their systems, and it causes a sort of cognitive dissonance between salesperson and customer. This is slightly remedied by the fact that Bose still sells classics such as the Wave radio, but with the rapid change in technology, longtime dedicated customers are having a hard time staying loyal to the brand.