25 Jan 2017
Anonymous employee
Brandyourself Response
9yLots of feedback that we want to take on board. One thing we definitely agree with is that the people in the Concierge department are terrific! You’re very right about the churn in NYC, though . The short explanation is that we relocated the whole ~35 person department but here’s a more detailed overview of the transition.
To accommodate the growth in Concierge sustainably, we relocated that department to a second office in Lancaster, PA. In planning for the transition, we had employees’ best interests as our top priority:
- We gave the department 9 months notice
- Everyone could relocate and we provided financial incentives
- For those who wanted to stay in NYC, we offered work from home programs
- We always interviewed internally first for positions in other depts. and managed to transfer nearly 20% of Concierge to other NYC teams
- For those who wanted to leave, BY offered to help with resume building, connected employees with hiring managers and gradually reduced workloads to accommodate job hunting
Finally, not everyone agrees with our mission - and that’s okay! That’s why we’ve made changes to our interview process to make sure candidates understand our philosophy before they sign on. Thanks for taking the time. We take all feedback to heart and try to use it to keep improving!