Pros
At the technician level there is a lot of experience and knowledge, owing to the guys who have come out of th NZPO or from overseas.
Cons
Pay is very poor considering that it take 3 years to train and it is a skilled trade. pays between $23 and $27 per hour. typical is $25 which equals $50k per year. Senior management get into contracts by coming in cheap (it's a strategy) then fail to lead the organisation to a point where it is efficient and effective, and thus capable of making a profit. Instead they will soon after turn on the propaganda machine and advertise to all claims that the chorus monopoly had forced then to do a cheap deal and as such meant that turning a profit is hopeless. This helps them justify the low wages to staff (as TSL threaten redundancies if they were pushed). then they also seek to extract more money out of chorus mid contract. All in all there is enough money to do the job and pay staff well. TSL instead just take on a victim mentality and spend the whole contract focusing on how to cut costs and extract more $ from chorus. Rather than focusing on how to be effective efficient and maximize revenues.