Existing in spite of themselves - Anonymous employee Business Stream Employee Review

1.0
11 July 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The holiday allocation is good.

Cons

- Wages are below industry standard for roles. Given their insistence on travelling in to the office and the additional expense of this. The wages are (in real terms) much much lower. - Bonus depends on the business hitting targets, this is sold as a benefit but is really a misnomer.. Someone could work hard and achieve their personal target, but if the business doesn't 'unlock' the bonus: it's all for nothing. - They engage contractors to deliver work that can be done in-house. (in some cases, it's work that has already been done) - Zero long term planning, the new system implementation has been hilariously awful. - The 'eat healthy at work' scheme is backed up by having two vending machines on each floor stocking Monster and chocolate. - The 'better mental health' practices are backed up by a 'must attend the office' policy regardless of role/shift. Mandating people to spend more money and time commuting to work. - All initiatives are done for clicks on social media, there is no real substance to them. - Management does not care about staff engagement at all. Refuses to address the ongoing staff concerns: pay, training/accreditation and career progression (first hand experience of this) - Distinct lack of trust when working from home - 'Hybrid working' means that logs are checked and movements tracked when you swipe in/out of a door (and subsequently challenged) - Any outward message or recruitment ad is a façade. For example: The messages you see on here: Business Stream 'responding' to reviews gives an impression that any points will be at least addressed via an exit interview.....this is not true. - Senior management coming on Glassdoor and giving glowing reviews about saving 40% on a cinema ticket. - Complete lack of ability across every level to 'read the room'. - It is getting dangerously close to a complete system failure, the customer base is too big for the systems they have. There are already infinite manual workarounds for every process, the tipping point is imminent. - All management is 'Old people running old systems down using old management 'techniques''

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Business Stream Response
3y
Thank you for taking the time to post your feedback. Having feedback from current and past colleagues is really important to us and we hope that you also felt able to share your feedback while working for us through your manager or one of our other feedback channels. We discuss our Glassdoor reviews regularly with our leadership teams to increase awareness and discuss potential improvements we can make. We'd like to wish you all the best in your next role.

Explore other reviews about Business Stream

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Fast paced, always up for change, friendly atmosphere and open to listening to your views and take from your experiences

Cons

Whilst salary is excellent on my banding, this isn’t the highest in the industry which does make people look elsewhere rather than longevity. WFH would also be a huge perk along with being able to come to work in your casual clothing. Focus on what will move the business forward rather than worry about the small things.

5.0
20 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Always striving to improve things, there is a lot of change but I think this is because the business doesn’t stand still. Communication really great with lots of opportunities to get involved in other things rather than just the day job. Customer charter launch has been great with a increased focus and further support for all colleagues.

Cons

As there is a lot of change, I think it is just continuing to ensure colleagues are advised on what is coming and the support available (as there is a lot that is there to really help this)

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