Business Stream Reviews

3.8

73% would recommend to a friend

(146 total reviews)

Johanna Dow

84% approve of CEO

69% positive business outlook

Business Stream has an employee rating of 3.8 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Business Stream employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

146 reviews
1.0
11 July 2022

Existing in spite of themselves

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The holiday allocation is good.

Cons

- Wages are below industry standard for roles. Given their insistence on travelling in to the office and the additional expense of this. The wages are (in real terms) much much lower. - Bonus depends on the business hitting targets, this is sold as a benefit but is really a misnomer.. Someone could work hard and achieve their personal target, but if the business doesn't 'unlock' the bonus: it's all for nothing. - They engage contractors to deliver work that can be done in-house. (in some cases, it's work that has already been done) - Zero long term planning, the new system implementation has been hilariously awful. - The 'eat healthy at work' scheme is backed up by having two vending machines on each floor stocking Monster and chocolate. - The 'better mental health' practices are backed up by a 'must attend the office' policy regardless of role/shift. Mandating people to spend more money and time commuting to work. - All initiatives are done for clicks on social media, there is no real substance to them. - Management does not care about staff engagement at all. Refuses to address the ongoing staff concerns: pay, training/accreditation and career progression (first hand experience of this) - Distinct lack of trust when working from home - 'Hybrid working' means that logs are checked and movements tracked when you swipe in/out of a door (and subsequently challenged) - Any outward message or recruitment ad is a façade. For example: The messages you see on here: Business Stream 'responding' to reviews gives an impression that any points will be at least addressed via an exit interview.....this is not true. - Senior management coming on Glassdoor and giving glowing reviews about saving 40% on a cinema ticket. - Complete lack of ability across every level to 'read the room'. - It is getting dangerously close to a complete system failure, the customer base is too big for the systems they have. There are already infinite manual workarounds for every process, the tipping point is imminent. - All management is 'Old people running old systems down using old management 'techniques''

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Business Stream Response
3y
Thank you for taking the time to post your feedback. Having feedback from current and past colleagues is really important to us and we hope that you also felt able to share your feedback while working for us through your manager or one of our other feedback channels. We discuss our Glassdoor reviews regularly with our leadership teams to increase awareness and discuss potential improvements we can make. We'd like to wish you all the best in your next role.
2.0
24 Jan 2023

Steadily becoming untenable

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Sadly there are no longer any. But it was once a great place to work.

Cons

The company is heading in an extremely poor direction. New systems are being brought in but many people still have no confidence in the new processes. The new system was brought in because it was cheap despite being warned it would negatively impact employees and customer relationships. Ongoing training is virtually non existent. Priorities constantly change day to day and communication from every level of this company has become a joke. Team managers are very detached from their teams, morale has hit rock bottom and there is little incentive to give your best anymore as success is not recognised. Micromanagement has cropped up recently and employees feel degraded, dehunanised and are exhausted from the constant flip flopping and rubbish spin from senior management.

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Business Stream Response
3y
Thank you for your feedback. The new system we have implemented is market leading within our sector and the implementation has required a huge investment in time, resource and money. There has been lots of opportunity to be trained on the new system and processes with our Learning and Development (L&D) team over the last several months, with training provided to 347 colleagues across the business. This has included drop in sessions for those colleagues who felt they needed extra time and support with their training. We are now operating with our new system so we hope you're feeling more confident in using it and adapting to the new processes and ways of working; and that you're using the floorwalkers and experience of those in your team who have already been using the system for several months to support you. Please also keep an eye out for our L&D Team releasing a new training schedule very soon. We recognise that we have had to change dates and some deliverables for our Transformation programme but this is to be expected with any programme of this scale. We've worked hard to keep all our colleagues informed along the way, including each team having a Transformation Champion, regular Transformation newsletters, operational communications and video updates from our senior management team. We'd love to speak to you directly about your feedback. If you don't feel you want to speak to your line manager, one of our P&D team would be happy to have a confidential chat so please do reach out to them.
2.0
18 Nov 2020

WTF

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great staff (outside senior management)

Cons

Senior management don't have a clue how to engage with their staff. There is no loyalty to the hard work carried out by the average member of staff.

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Glassdoor has 150 Business Stream reviews submitted anonymously by Business Stream employees. Read employee reviews and ratings on Glassdoor to decide if Business Stream is right for you.