Steadily becoming untenable - Anonymous employee Business Stream Employee Review

Thank you for your feedback. The new system we have implemented is market leading within our sector and the implementation has required a huge investment in time, resource and money. There has been lots of opportunity to be trained on the new system and processes with our Learning and Development (L&D) team over the last several months, with training provided to 347 colleagues across the business. This has included drop in sessions for those colleagues who felt they needed extra time and support with their training. We are now operating with our new system so we hope you're feeling more confident in using it and adapting to the new processes and ways of working; and that you're using the floorwalkers and experience of those in your team who have already been using the system for several months to support you. Please also keep an eye out for our L&D Team releasing a new training schedule very soon. We recognise that we have had to change dates and some deliverables for our Transformation programme but this is to be expected with any programme of this scale. We've worked hard to keep all our colleagues informed along the way, including each team having a Transformation Champion, regular Transformation newsletters, operational communications and video updates from our senior management team. We'd love to speak to you directly about your feedback. If you don't feel you want to speak to your line manager, one of our P&D team would be happy to have a confidential chat so please do reach out to them.