So so - SMB AE III CB Insights Employee Review

Fantastic culture. It's a fairly laid back environment with great people who treat everyone as their equal. As the office manager, I felt valued and appreciated by the executive team as much as individual contributors. I can't say enough about the culture. They encourage you to try things. Mistakes are not things you tend to get in trouble for, but instead learn from. Failures mean you're taking risks and that's meaningful to them, Benefits were good, PTO started at 15 days and went up from there. After 4 years I had close to 30 days of PTO. They don't roll much over - they want you to take your time off, and they don't expect you to pick up your phone or respond to email while you're off. I was laid off when they committed to a more remote focused model. As the office manage, that cut my role significantly.

They don't always have consistent processes and procedures across the org, which for the office manager can be maddening, since I often had to sync between multiple teams doing things differently. No job is perfect, but I'd rather work for a place with some frustrating process systems than a negative work environment.

The actual product offering adds value but it’s not a must have for clients.

I would not recommend this company for those seeking long-term career growth. The product itself is strong and has real market potential. However, revenue execution and leadership alignment appear to be ongoing challenges. There is a lack of clear commercial strategy, and frequent leadership shifts create instability across teams. In Sales and Customer Success, expectations can change significantly over time. Performance management processes felt inconsistent and, at times, reactive rather than structured. Several high-performing and experienced colleagues left due to cultural concerns and leadership style. The culture tends to reward agreement over constructive challenge. Asking strategic or operational questions may not always be received well, depending on the leadership dynamic at the time. If you thrive in and are comfortable navigating shifting priorities, constant change in management and no career development this could be a fit. For those seeking stable leadership, clear growth paths, and predictable performance metrics, it may not be the right long-term home.