If you've got ethics or honour, stay away - Account Manager CDW Employee Review

1.0
20 Aug 2020
Recommend
CEO approval
Business outlook

Pros

The benefits are pretty good, I guess

Cons

Culture: In a word, toxic. The sales team are run with fear and intense internal competition. Team members are pitted against each other and results are reported daily. There is a complete absence of real leadership. They don't care about client retention or solving problems, the only care about how many boxes they can flog. And you don't dare question them or suggest there is a better way to do things, if you do that, they will manufacture a reason to get rid of you. It's the worst sales culture I've ever experienced. I didn't hire on, I was part of an acquisition (Scalar Decisions, great company, amazing culture) and when the integration was started CDW made a whole bunch of promises about creating an innovative, entrepreneurial culture, Didn't happen, not going to happen. They are trying to turn the skilled enterprise sales team into a bunch of dial for dollars, boiler room drones and it's not going well. The best people have already left and a lot more are leaving, on my team alone over 60% are looking for other work. They are in the process of trying to fire me with cause (literally making stuff up and ignoring their own policies) for two reasons; 1. I am critical of the integration, and 2. they don't want to pay me out for my tenure. It's a horrible place to work if you have any integrity or ethics at all. They don't care about the staff and they don't care about the clients. They care about the bottom line.

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CDW Response
5y
Thank you for taking the time to provide feedback on your experience. We assure you it does not reflect CDW’s values or corporate culture and take any claims not in line with The CDW Way very seriously. We would like to know more details about your situation, so we can look into this further. I encourage you to contact us via one of the following options: 1. CDW Ethics and Compliance Office directly by calling (847) 419-6160 2. Ethics Helpline at (877) 723-9929 or 3. Coworker Relations, Sr. Manager Keith Arnold at (312) 547-3028

Explore other reviews about CDW

5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good exposure to enterprise systems and tools, supportive team environment, opportunities to learn and grow, collaborative culture, flexible work environment

Cons

Limited ownership in some projects, slower career progression, processes can be bureaucratic at times, communication gaps between teams occasionally

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

The people who work there are all great. Work/Life balance is usually very good. Health/Vision/Dental insurance are all very good. WFH flexibility although that may be dependent on your department.

Cons

Unless you're in sales, expect to earn less here than you could at another company. The low compensation levels used to be tolerable because there was opportunity for career advancement within the company but that's no longer the case as more and more senior management positions are filled with outside hires.

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