Total lack of leadership and communication of company strategy. - Senior Account Manager CDW Employee Review

2.0
16 Jan 2015
Recommend
CEO approval
Business outlook

Pros

If you're in sales as an account manager or field account manager and above, it's a great company to start out with. Unfortunately they have changed their commission and goals to where other companies pay better. Sales driven company. Many days you will not have to buy lunch or breakfast when you're in sales. It's a great company to start out. However, because of the low pay, only the mediocre and the complacent sales people stay.

Cons

Since I've been here, I have seen very little communication from leadership compared to other companies I've worked for. Usually leadership communication is used to motivate sales teams and get us revved up. At CDW you'll rarely hear anything from someone above your immediate manager unless you make an error. I feel the lack of communications of the company strategy is going to hurt this company in the long run. The pay is very low compared to competitors. In fact, I have been recruited by a competitor and will be leaving CDW principally because of the low pay. For some reason the company is always having trouble computing commissions correctly. If you're smart, you keep track since you will probably notice your commissions are lower than they should be. It's a very political company. There are hundreds of employees who have been with the company from the beginning. Unfortunately, while they have experience in how CDW works, they will be lacking in a lot of skills and experience necessary to make it in the majority of large US corporations. Outside of sales, management is generally poor. Because many of these people worked their way up the ranks, they lack some of the professionalism I have encountered in other companies. I have noticed immaturity and a lot of finger-pointing rather than accountability. Outside of sales, there is a general lack of training and employees are told to watch videos that have little or nothing to do with one's job. Overall, I will happy to leave even though I did learn a lot.

Explore other reviews about CDW

5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good exposure to enterprise systems and tools, supportive team environment, opportunities to learn and grow, collaborative culture, flexible work environment

Cons

Limited ownership in some projects, slower career progression, processes can be bureaucratic at times, communication gaps between teams occasionally

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

The people who work there are all great. Work/Life balance is usually very good. Health/Vision/Dental insurance are all very good. WFH flexibility although that may be dependent on your department.

Cons

Unless you're in sales, expect to earn less here than you could at another company. The low compensation levels used to be tolerable because there was opportunity for career advancement within the company but that's no longer the case as more and more senior management positions are filled with outside hires.

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