Hard experience - Service Operations Advisor CDW Employee Review

3.0
15 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Very family oriented, flexible schedule, Christmas bonus, nice company structure.

Cons

Training is rough. Gives testing simulations monthly which is unnerving considering the volume of work. Little room for human mistakes. Expectations to be perfect is stressful. Makes you feel like you could be fired at any time. Pay is decent until you realize this is like 3 jobs in one. The pay could definitely be higher. Great benefits.

Explore other reviews about CDW

5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good exposure to enterprise systems and tools, supportive team environment, opportunities to learn and grow, collaborative culture, flexible work environment

Cons

Limited ownership in some projects, slower career progression, processes can be bureaucratic at times, communication gaps between teams occasionally

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

The people who work there are all great. Work/Life balance is usually very good. Health/Vision/Dental insurance are all very good. WFH flexibility although that may be dependent on your department.

Cons

Unless you're in sales, expect to earn less here than you could at another company. The low compensation levels used to be tolerable because there was opportunity for career advancement within the company but that's no longer the case as more and more senior management positions are filled with outside hires.

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