Unprofessional HR and Managers - Retail Merchandiser CROSSMARK Employee Review

1.0
8 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nothing to report here. They provided me with nothing.

Cons

HR is nonresponsive as I've tried contacting them 5 times in 2 weeks and they haven't responded yet. I was asked to complete offboarding tasks and was immediately booted from their system so I couldn't complete it. I have reached out repeatedly because I need to update details and they refuse to respond. Mind you, they asked me to update the information as part of offboarding but immediately after asking refused to let me. I reached out to now former managers and they just redirected me back to the non-responding HR department. Field Managers/District Managers can be dismissive - as in, as a new employee, my manager did not check in with me once and whenever I reached out to her (because she never reached out to me) and asked a question - you know, because I'm new and know nothing- she gave me a one liner that didn't even answer the question. This happened twice except the 2nd time she didn't respond at all. Poor training- as in they decided I didn't need any without talking to me at all. I spent 3 hours in a store that wasn't mine "training" and it was decided that I didn't need anything else and needed to get to work. I reached out and asked for proper training and heard nothing back from either of the 2 managers I had contact details for. Only when I decided to quit did they reach out and beg for forgiveness and offer me training. Horrible communication, as in they just don't respond to you. You get hired under false pretenses. I was told I'd be working books, required to be in store on Thursdays and would get adequate training. After being hired I was told I'd be working books and magazines. That eventually changed to books, magazines and other products within the stores and that Thursday requirement was also inaccurate. I was given stores I would work which after being hired also changed.

Explore other reviews about CROSSMARK

5.0
18 July 2025
Recommend
CEO approval
Business outlook

Pros

The people is my favorite. Unlimited PTO. Work life balance

Cons

medical benefits keep going downhill

1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

No pros working at crossmark

Cons

an honest example of your day, we will pay you for 15 minutes to run up to a Walmart. For that 15 minutes we will expect you to read instructions for any new changes, run in and check in with a manager, find our product, count our products exactly, go to the back room and find our products (which is by far the longest step), count our products in the back exactly, bring our products to the front of the store, take pictures and answer questions, remove all old products, stock by date, take pictures and answer questions. If this takes you 25-30 minutes, which is probably a more accurate accounting, we will still only pay you for 15. If you are lucky there may be another job that day, but if not you will be expected to waste your gas, drive to the Walmart that we demanded, and work that 15 minute job alone. In that case we will be demanding that you take an hour out of your day for $3.00.

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