Biggest Mistake I Ever Made - Retail Representative CROSSMARK Employee Review

2.0
1 Aug 2016
Recommend
CEO approval
Business outlook

Pros

+Lots of website resources. The company is pretty well developed and has all their online content working the way it should. +Mailed work materials so you don't have to purchase anything extra. That includes tablet, carrying case, scanner, name tag, and any related supplies. +The pay wasn't too bad. About $12/hour. +Driving reimbursement is fair. It will more than cover gas costs and it varies according to current gas prices. +Very flexible scheduling.

Cons

-I was hired as the General Mills retail rep. After reading the job description and being interviewed , I had a different picture in my head of what I would be doing. I thought that I would be going to different market chains like Publix, Walmart, Target, and some gas stations to audit for product inventory. Then recommend to the manager what they should also include in their line-up. Well that wasn't really the case. Imagine the crappiest little convenience store down your street or highway, maybe it's called something like Quik-Stop, Food Mart or whatever. The outside might look just as crummy as the inside with a cracked parking lot, some odd people hanging around there, product is thrown on the shelves, lights might not be working, and so on. Like it's the last place you would go in for a snack. But you have to go in there because it's now part of the job. You're in there in business attire with a tablet. So not only are you in the most common place to get robbed all day, but you also have something worth getting robbed if that were to happen. These are the places I have to go to in addition to typical gas stations... 200+ times a month. Talk about a quickly repetitive job. 20 minutes is the expected time in each place, but you have to schedule like 10 a day to finish them all in time. The hours per week are about 20-25 since the deadline for these are usually about a month. And guess what happens once you complete all your visits? You do it all again next month. Imagine going to these places all the time and trying to talk to managers who usually don't care what you want them to order for their shelves; and it's like 90 degrees outside so as you're traveling from gas station to convenience store, you're sweating your butt off when the job has barely started. -The range for the stores can also span several cities away, making for a 1 hour drive to the farthest place just to audit for some snacks. -The tablet they give you is the worst piece of technology I have ever used. It literally takes more than 12 hours to fully charge the battery. Mine was at about 50% and when I left it to charge overnight, it was about 70% the next morning. I know it's not defective because my manager's was exactly like that too. My advice to someone who is looking for a job here is, careful which position you sign up for. Make sure you know exactly what you're going to do before you tell them yes. I know Crossmark has some decent positions. I just happened to pick the wrong one. I can't work every day feeling like I'm about to get mugged.

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CROSSMARK Response
9y
Thank you for taking the time to share your thoughts.

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an honest example of your day, we will pay you for 15 minutes to run up to a Walmart. For that 15 minutes we will expect you to read instructions for any new changes, run in and check in with a manager, find our product, count our products exactly, go to the back room and find our products (which is by far the longest step), count our products in the back exactly, bring our products to the front of the store, take pictures and answer questions, remove all old products, stock by date, take pictures and answer questions. If this takes you 25-30 minutes, which is probably a more accurate accounting, we will still only pay you for 15. If you are lucky there may be another job that day, but if not you will be expected to waste your gas, drive to the Walmart that we demanded, and work that 15 minute job alone. In that case we will be demanding that you take an hour out of your day for $3.00.

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