Pros
Many of the staff in particular the technical staff are good people and professional at what they do. Potentially a great little company for the provision of IT services with a unique service offering.
Cons
1. Lack of business strategy and coherence and always reactive to change instead of proactive. 2. Complete lack of process and governance and disparate to almost non existent business systems. Nearly all reporting internal and external is essentially manually driven. 3. Lack of appropriate resourcing to be able to effectively deliver signed deals within contracted time-frames. 4. Constant amalgamation of combining 3 roles into 1 without remuneration review and uplift. 5. No formal staff appraisal and performance reviews. I know of staff that had not had a pay increase in more than 5 years even though their roles had grown. 6. Basically complete incompetence of senior management. 7. Pending criminal charges and trial of the current and former CEO. Information about it publicly available online via various media publications. Harming the business moving forward. 8. I could go on. There is a litany of failure at CSG.