Pros
-truthfully, most of being a product specialist requires being able to stand there like a robot (the irony) to answer customer inquiries so it doesn't require too much brain power once you get more comfortable with the knowledge -the perks such as trying new specialty coffees are nice, left over pastries -a front facing role, if you like chatting with customers in bustling sf -there are some great people who work here!
Cons
-as mentioned earlier, this is not a thought provoking role, so eventually it drains you more than it excites. you may become a shell of a person -this is really a retail, customer service heavy role requiring manual power to lift, transport and move coffees, milks as well as the occasional problems associated with the robot, wifi problems, or the mobile application -change seems to happen slowly, though it does eventually, but it feels at times that suggestions from product specialists aren't heard