8y
To the person who posted this review, I apologise how I may have been, or appeared to be in the past, and believe things are very different now. It saddens me that this is how I came across to you. As you say in your review, it was a long time ago.
Its not easy getting feedback like this at any time, however I appreciate the feedback and can only apologize for how i may have acted in the past and how i made you feel whilst you were with us, even if it was for a short period of time.
I and the business have been on a Journey over the last several years and can say that in the early days i wasn't the best of bosses, albeit that i was trying to deliver the best service to our customers and this will have come across as me being controlling and moody at times, most probably not the best communicator and not being clear with my instructions. Again i can only but apologise.
I should have realised much earlier on that trusting in the team and let them look after the customers, rather than the other way round.
Letting go of the technical side of things has been hard and is still a hard one to do even today. Doing the technical work is the easy part in any business. Managing the customers expectations and the team is the harder part, especially when its all self taught and gut feel and muscle.
However having a great team now on board is really helping me let go and allowing me to focus my efforts in the areas that matter.
I am somewhat hurt as to the statement of being a slave driver, as i don't expect any of my team to have to do anything that I wouldn't have done and didn't do.
Within the IT Support environment its never a 9-5 role, so there are times to work late and times to start early, its part of the job. Our business has always been a busy one and I'm sure that has never helped either.
Again i must apologise for coming over as a slave driver and I would hope that my team do not see me as that now.
Having run this business now for close on 20 years , I do feel we have turned a corner over the last few years and I do see that we now have a great team all working towards the same common goal. We have a great management team that are allowing me to focus my energy into the right areas and allowing the team to grow and flourish.
It was never my intention to have anyone feeling this was the worst job they had ever had, so again i must apologize for my actions, as i have worked in some pretty awful places in the past and one of my main reasons for setting up in business was to have somewhere that people could come to work and enjoy themselves and not as you have mentioned from your comments above.
