Pros
Co-workers; schedule; location; not a job you take home with you; can read, draw, do puzzles, etc between calls
Cons
Micromanaged; not great pay; point system for call-ins/sick days; not good for your brain - years later my audio attention is terrible because of the skill of listening to the calls and captioning you have to learn to tune out what is being said and just caption on auto-pilot but then that leaks into other parts of your life like zoning out on conversations, movies, etc.