Stay away if you're black - Management Consultant Capco Employee Review

1.0
7 July 2020
Recommend
CEO approval
Business outlook

Pros

Hours aren't bad, pay is above average

Cons

I saw the BLM post on Capco's social media and have been really torn on whether I should speak up. But decided I should because they don't adhere to the values they claim. 1. I was about a month new to Capco before presented with my first project opportunity. A pre-requirement was that I had to design a deck showcasing my skills. I did that, was under the impression from multiple people that I was going to be staffed there. However, out of nowhere, a new employee with connections to the firm was staffed there on her first day. She never worked in a bank a day in her life. She completely bombed on the project. 2. My actual first project was a total nightmare where I was in a situation where the associate was constantly receiving good feedback and placed in a position above me. I escalated multiple times to no avail and ended up being removed from the project. 3. Upon my arrival to Capco I was informed that it had been at least 2 years since the last black person was hired 4. During my tenure there were no black women partners and an amazing employee who had consistently been passed up for promotions to the point where even the white consultants were taking notice 5. Racism was so rampant to the point where you could be staffed for months and a new joiner would arrive and be staffed their first week. I'd point to the Cincinnati project as an example where no matter what, the two Asian Indian 'managers' of the project would only staff other Asian consultants. Literally there weren't any other ethnicities on the project 6. My last experience with Capco was one where I was not being listened to no matter how much I advocated for the client. This resulted in a final meeting in front of various executive stakeholders where when we presented what we did, the buyer explicitly stated that what we did isn't what he wanted. It was embarrassing for the firm and I'm not sure anything happened as a consequence. While trying to escalate I was actually told that doing so would impact my reputation and cause me to lose out on future project opportunities. 7. When I arrived the other black consultants informed me that they used to be involved in the interviewing and hiring process but when they would give black candidates favorable feedback that was frowned upon and their feedback was ignored. 8. I was pre-staffed on a project where the manager left the firm. All of a sudden I was told my role was no longer needed, when really I was replaced with someone else. Apparently, the 'manager' I'd done a deck for wasn't impressed with the first iteration and gave me absolutely no feedback. Rather than provide any feedback, I guess I was completely written off and deserved to not be staffed on a project that I helped win. If you are black, you will not get very far at Capco. If you're desperate and want to get your foot in the door, use them like they will use you and get out immediately.

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Capco Response
5y
We are very sorry and disappointed to hear about your experience. We want to state unequivocally that Capco will not tolerate discriminatory behavior from anyone in the firm, regardless of seniority, role or position, and we aim to treat all employees fairly with regard to project placements, promotions, and compensation. At the heart of our commitment to “Be Yourself at Work” is our dedication to a culture where all of us can fulfil our full potential at the firm regardless of background, ethnicity or gender. We are committed to fostering diversity, not only because it is the right thing for us to do, but also because we recruit talented people and look to create an environment where they can thrive and contribute to a successful business. While you may no longer be with Capco, we encourage you to reach out to us and we commit that we will conduct a full investigation and will address all issues raised. Please contact our US HR leader, Mary Keller or, if you prefer, our global HR Director, David Heffernan. We place a high value on respect in the workplace and respond swiftly to any actions or behaviors that are in conflict with those values. We pride ourselves on having an inclusive culture, active affinity networks and a firm-wide commitment to Diversity and Inclusion through the ‘Be Yourself at Work’ initiative. We also continue to put programs and support in place to educate our staff about all aspects of inclusivity, including unconscious bias, and to offer support to our employees across all aspects of racial, gender and ethnic diversity.

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Pros

Varied client work — Different clients and project types, which keeps things interesting. Real project mobility — You can move between projects when you advocate for yourself (within reason). Approachable leadership — Senior leaders are open to conversations if you reach out. Good development resources — Plenty of training and growth opportunities if you take advantage of them. Strong teams — Colleagues are smart, capable, and great to work with. Entrepreneurial environment — New ideas are encouraged, and there’s room to take initiative.

Cons

Long hours vary by project — Like most any professional job, some engagements require extended hours for prolonged periods, but work–life balance really depends on the client and team. Additional internal responsibilities — Depending on level, there can be a significant amount of firm‑support work outside of client delivery. Domain alignment not guaranteed — You may not always be staffed on projects that match your domain expertise. Coaching alignment constraints — Coaching relationships are tied to domain, which limits flexibility in choosing formal mentors. Long engagements (sometimes) — Some projects run for long durations or through multiple extensions. It can provides stability but may reduce variety in client and project experience depending on what you’re looking for.

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