Career Opportunities:
There is no clear career path within CarGurus. You are told to "keep doing what you are doing" and "be patient" and opportunities will "come up". The rules change based on employee too, all related to "The click" above in pros. You need to be a politician and push the rules to go anywhere.
Mentorship:
It doesn't exist. The mentorship process is about ticking the box, nothing more. Peers look after each other but mentor plans are not solid.
Micromanagement:
Don't believe interviews and responses on these reviews. Micromanagement is what runs the place. Revenue, calls, time on phone, opps created, stage changes, proposals, demos, meetings, deal reviews, call shadowing, time you leave the office and more. You are constantly worried about missing a certain metric, rather than being good at what you do.
Work/Life balance:
If you are single, money is the most important, work late, prospect in the middle of the night or early morning to have an advantage, say things you don’t want to say, do things you don’t want to do, not take breaks, eat your lunch at your desk and put on a happy face, CarGurus is for you. It's either your life outside of work is working or you bring work home with you.
Culture and Values:
It's all about revenue and KPI's. Everything revolves around it. The values are not shown and it's not focused on people and helping others. People are toxic and are in fear of not making quota on the micromanagement processes above. It should be shaped around helping dealers but it's not.
Loyalty:
It’s a flavour of the month type of place. No matter what success you bring, it is always forgotten. If you have sacrificed time outside of work to work, took a chance on a role they said would be the next big thing, not take holidays to hit those numbers, worked late every day and more - it’s all forgotten when it’s a new month and there is no loyalty to those who have given the most and are not in with “the click”.
Glassdoor Reviews:
Don't believe all the "no cons" reviews. After the company receives negative reviews, certain people in each team (who have been looked after - "The click") are asked to write a review on Glassdoor. There was even a day in the office while we were working, that certain people were asked to write reviews - In December 2019, after genuine reviews were left in November.
CEO:
The CEO has never visited EMEA offices. Regardless of the size of revenue, the face of the company has never spent time with his employees. If you are lucky enough, you might get a minute or two at the presidents club - good luck.
