Good but could be better - Customer Success Specialist CarGurus Employee Review

4.0
16 July 2020
Recommend
CEO approval
Business outlook

Pros

Good Benefits, Decent Pay, Good perks

Cons

Huge Communication issues from management on what is needed to be successful, lack of clear objectives

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CarGurus Response
5y
Thanks for taking the time to leave your review. I’m glad to hear that you’re excited about our benefits and perks, it’s something we always strive to improve upon. Our objectives have changed dramatically this year due to COVID-19, but we’re working hard to make sure that every Guru feels set up for success. Feel free to reach out anytime at aeldridge@cargurus.com.

Explore other reviews about CarGurus

5.0
15 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible workplace that prioritizes professional and personal development. Amazing office and perks that motivate you to come to the office. Culture is strong, people work hard and support each other.

Cons

Sometimes unclear career progression opportunities.

5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Having completed my first three months as a Senior Engineering Manager, my experience has been very positive so far. Excellent Culture: The organization fosters a collaborative, inclusive, and supportive culture where people are encouraged to share ideas, challenge assumptions, and work together toward common goals. Leadership is approachable, and there is a strong focus on transparency and continuous improvement. Great Team: I have had the opportunity to work with a highly talented, knowledgeable, and supportive team. Everyone is willing to help, share expertise, and contribute to collective success, making onboarding and collaboration seamless. Technology-Forward and Innovation-Driven, The company embraces modern technologies and remains technology-agnostic, selecting the best tools and platforms for the problem at hand rather than being tied to specific vendors. The organization is proactive in exploring emerging technologies, including cloud, platform engineering, and AI, which creates an exciting environment for learning and innovation. Overall, my first three months have reinforced that this is a great place to grow professionally while working on meaningful and technically challenging initiatives.

Cons

The hybrid work model requires employees to be in the office three days per week, which may not suit everyone. However, I personally appreciate the opportunity to collaborate face-to-face, build relationships, and connect with colleagues. Combined with the office perks and supportive environment, I do not currently have any major cons to report.

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