Good Entry to Sales - Long hours, low pay - Sales Associate CarMax Employee Review

3.0
12 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good development in sales Lots of inventory to choose from Flat rate commission is nice for some Good values of customer service

Cons

Low pay per vehicle - volume is everything Management is hit or miss depending on store Demanding customers Quality issues with some vehicles make sales hard Long hours - often staying past scheduled time

Explore other reviews about CarMax

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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