Decent Job to work at - Business Office Associate CarMax Employee Review

4.0
27 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Decent benefits, decent pay, awesome team, everyone was very helpful to answer questions, 401k matching at 6% if I remember correctly.

Cons

Pay could have been better and they covered about half of the health insurance. This position was customer facing and with any job like that a bad customer could really ruin your day. Otherwise the company itself was good. Getting time off was difficult, since it was a small office if one person got the day off then you most likely would get denied. Also you always got your two days off in a week but you would be scheduled to work weekends.

Explore other reviews about CarMax

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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