Great work environment but demanding call metrics - Customer Service Representative CarMax Employee Review

Amazing benefits with 6% 401k matching and tuition reimbursement.

Highly reliant on the quality of management at the store location.

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.