Management is full of incompetence - Anonymous employee CarMax Employee Review

2.0
3 Dec 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

An amazing business concept that works very well.

Cons

Sales has an extremely high turnover rate. Benefits are ok, but for a Fortune Top 100 Places to Work... the benefits are pathetic. Management typically does not have automotive industry experience. Diversity, diversity, diversity, it is nearly shoved down your throat.

Explore other reviews about CarMax

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
See reviews by: Helpful|Rating|Date|All