Sales Associate - Part Time Sales Associate CarMax Employee Review

2.0
5 Feb 2017
Recommend
CEO approval
Business outlook

Pros

The Kearny Mesa location had a wonderful and supportive culture. It was very encouraging and the staff came together during times of trials. The mechanics took pride in the quality of vehicles they purchased and accommodating any issues that customers may have had after purchasing the vehicle. They stood by their word. The layout was open, no cubicles which allowed associates to communicate easier to others on the floor for assistance.

Cons

The Inglewood location was awful, Of courses some of this was impacted by the surrounding neighborhood,the frequent fraud, homeless people coming into the store and police certainly added to the already hostile environment. There was no cohesive culture, it was every Man/woman for himself. The training was unenthusiastic and seemed pointless. Management was either too nice or too aggressive. It seemed the managers needed more training on building people skills and implementing a positive company culture. Both stores required working Sundays which I hated, but that's what happens when you work part-time in sales. The Vehicles at the Inglewood location were subpar and I often received complaints from customers about the lack of response from the mechanics after they had purchased a vehicle. The lot was not replenished as often as it needed to be and I cam across several vehicles that had flat tires on the lot. Complete lack of initiative. The floor layout consisted of open tables and cubicles where many employees hid away to be on Facebook or simply avoid taking more leads. You work Holidays - again the results of working part-time, brand new, in sales.

Explore other reviews about CarMax

5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

People first culture at carmax.

Cons

No cons are available at carmax

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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