Great pay, great sales team. Horrible upper management. - Sales CarMax Employee Review

3.0
29 Aug 2012
Recommend
CEO approval
Business outlook

Pros

-Scheduled hours are rotating retail schedule. Every sunday is guaranteed off. -Great people that work on the sales team. -Most managers are good people, and have sales backgrounds. -You are "guaranteed" at least minimum wage for the hours you are clocked in.

Cons

-When customers return a car under the 5 day return policy, your pay gets taken back. No matter WHAT the reason was. -You will spend 80% of your time doing appraisal's for customers that have no desire to sell their car or do any further business with you. -The company itself it about promotion from within, but store level management makes it nearly impossible to promote qualified candidates. (3 store employees have been promoted to the next level in the past 5 years. MANY have expressed interest and have moved onto other opportunities because of the drawn out politically charged process.)

Explore other reviews about CarMax

5.0
19 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits, good work environment.

Cons

Work weekends, late shifts (stores stay open until 9).

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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