Senior Sales - Senior Sales CarMax Employee Review

2.0
29 Nov 2013
Recommend
CEO approval
Business outlook

Pros

Ones you achieve a senior status you can write your schedule, demo vehicle is a nice perk however it takes a few years.

Cons

Like any other retail business, long hours. I started in 2001 and our salary was adjusted almost 9 years later by increasing $10 on the commission for both car and warranty. Open door policy is a fraud be aware there will be retaliation. The only chances that you can grow further than management is to become a Buyer (purchasing department) or to be an outsider. In the last few years the quality of the used vehicle had been deteriorated, in order to be more profitable. However if the vehicle is return with in 5 days for a mechanical reason (which is not the fault of the sales rep ) they withdraw the commission. Look at the financial reports and you will notice.

Explore other reviews about CarMax

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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